Privacy Policy
This Privacy Policy explains how The Watch LLC (“The Watch,” “we,” “us”) handles personal information in connection with the website at the-watch.ai and related marketing pages (the “Site”). It does not cover the customer-facing portal at app.the-watch.ai or our API services, which are governed by the customer agreement signed between The Watch and each customer organization.
By using the Site, you agree to the practices described here. If you do not agree, do not use the Site.
1. Information we collect
Information you provide. When you submit the access-request form, you provide your name, work email address, organization, and any message you choose to include. We collect this information for the purpose of evaluating and responding to your request.
If you contact us by email or other means, we collect the information you choose to share.
Information collected automatically. When you visit the Site, our servers and infrastructure providers log standard technical information: IP address, browser type and version, referring page, pages visited, and the date and time of access. This information is used for security, fraud prevention, and basic site analytics. It is not associated with your name or identity unless you also submit the access-request form.
Cookies. The Site uses a small number of strictly necessary cookies to operate basic functions (e.g., session management). The Site does not use advertising cookies, third-party tracking cookies, or cross-site tracking technologies. If we add additional cookies in the future, we will update this policy and, where required by law, present a cookie consent interface.
2. How we use information
We use the information described above to:
- Evaluate and respond to access requests.
- Communicate with you about the access request and any related business discussions.
- Operate, maintain, and improve the Site.
- Detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity.
- Comply with legal obligations.
We do not use the information for advertising, profiling, automated decision-making with legal or similarly significant effects, or any purpose unrelated to the access-request process and operating the Site.
3. How we share information
We share information only as described below.
Service providers. We use third-party service providers to host the Site, send and receive email, store records, and perform basic analytics. These providers process information on our behalf and are bound by contractual obligations to handle it appropriately. Our current service providers include cloud infrastructure (Amazon Web Services), email delivery, and customer relationship management. A current list is available on request.
Legal compliance. We may disclose information when required by law, regulation, legal process, or governmental request. We disclose only what is required and, where lawful and practical, we notify the affected individual.
Business transfers. If The Watch is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction. We will notify affected individuals if required by law.
We do not sell personal information. We do not share personal information with third parties for their own marketing or advertising purposes.
4. Data retention
We retain information only as long as needed for the purposes described in this policy, or as required by law.
- Access-request information is retained while your request is active and for a reasonable period afterward (typically up to 24 months) to maintain a record of communications. If a request does not result in a customer relationship, the data is deleted or de-identified at the end of that period.
- Server logs are retained for security and operational purposes for a period not to exceed 12 months.
- Email correspondence is retained per our records-retention practices, typically not exceeding 7 years.
If you ask us to delete your information, we will do so unless we are required by law to retain it.
5. Security
We use reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include encrypted transport (TLS) for data in transit, encryption at rest, access controls, monitoring, and personnel training.
No system is perfectly secure. We cannot and do not guarantee that information will never be accessed by unauthorized parties.
6. Your rights
Depending on where you live, you may have the rights described below. To exercise any right, contact us at info@the-watch.ai. We will respond within the timeframe required by applicable law (typically 30–45 days).
All users. You can request that we provide a copy of the information we have about you, correct inaccurate information, or delete information we hold about you, subject to limited exceptions (legal obligations, ongoing business needs, etc.).
EU and UK residents (GDPR / UK GDPR). You have the rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing. You also have the right to lodge a complaint with a supervisory authority.
The legal bases on which we rely are:
- Legitimate interests (operating the Site, evaluating access requests, security)
- Consent (where required, for example any non-essential cookies)
- Compliance with legal obligations (responding to lawful requests)
- Performance of a contract (where applicable, e.g., when responding to a specific business inquiry)
California residents (CCPA / CPRA). You have the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, the right to limit the use of sensitive personal information (we do not collect sensitive personal information from the Site), the right to opt out of sale or sharing for cross-context behavioral advertising (we do not engage in either), and the right not to be discriminated against for exercising these rights. We do not offer financial incentives in exchange for personal information.
Other US states. Residents of states with comprehensive privacy laws (including but not limited to Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and Iowa) have analogous rights. We honor all rights granted by applicable law.
You may exercise these rights without retaliation. We will not deny service, charge different prices, or provide different quality of service because you exercise a privacy right.
7. Children
The Site is not directed to children under 18 and we do not knowingly collect personal information from anyone under 18. If you believe we have collected such information, contact us and we will delete it.
8. International data transfers
The Watch operates from the United States. If you access the Site from outside the United States, your information will be transferred to and processed in the United States. Where required, we use appropriate transfer mechanisms (such as the EU Standard Contractual Clauses) to protect personal information transferred from the EU, UK, or Switzerland.
9. Third-party links
The Site may link to third-party websites or services. We are not responsible for the privacy practices of those third parties. Read their policies before providing information to them.
10. Changes to this policy
We may update this policy. When we do, we will update the “Last updated” date at the top of this page. If changes are material, we will provide additional notice (for example, an email to anyone who has corresponded with us, or a banner on the Site). Your continued use of the Site after a change constitutes acceptance of the updated policy.
We will retain prior versions of this policy and link to them from the bottom of this page once changes occur.
11. Contact us
For questions about this policy, to exercise any privacy right, or to make a complaint:
The Watch LLC
8401 Mayland Dr Ste A
Richmond, VA 23294-4648
USA
info@the-watch.ai
For matters specific to data protection (including for EU residents), contact: info@the-watch.ai.
If you are an EU or UK resident and we have not adequately addressed your concern, you have the right to lodge a complaint with your local supervisory authority.